Overview of Travel Policies

Please review the following travel policies before flying with Perimeter Aviation:

 

 

General Policies

Perimeter Aviation reserves the right to change tariffs and flight schedules without notice. Perimeter Aviation also reserves the right to re-route or combine flights in order to maintain daily service.

Passengers who compromise the safety of a flight may have their travel privileges suspended.

Passengers can be denied boarding due to insufficient identification, and/or incapacitation due to alcohol or drugs, and/or safety concerns.

Stretcher passengers are not permitted on scheduled passenger flights; however, they can be transported on charter or medevac flights.

If extra time and/or assistance is required when boarding the aircraft, or if you require a special lift onto an aircraft, please inform the booking agent when making your reservation to ensure that the proper equipment is available when you arrive. 

 

Checking In

To help us provide you great on-time service, we ask that you please check-in at all airports no later than 1 hour before flight departure with valid photo identification. If you do not check-in at least 30 minutes prior to your departure, your reservation may get cancelled and offered to a standby passenger.

If you do not check-in, or fail to cancel a reservation for the first portion of your flight, your onward and/or return reservation(s) will automatically be cancelled. 

 

Allowed, Prohibited and Illegal Items

Please take a moment to review our list of Allowed, Prohibited and Illegal items for transport on Perimeter aircraft. 

 

Dangerous Goods

Dangerous goods must be packaged and labelled according to Transport Canada regulations before being accepted for shipment on Perimeter aircraft. If you have any questions regarding shipping dangerous goods, please contact the Winnipeg Cargo Office. Our in-house dangerous goods expert will be more than happy to answer any questions or concerns you may have regarding your shipment. 

 

Boarding

All passengers may be subject to security screening prior to flight boarding. Please ensure that you and your carry-on baggage are prepared for screening by removing all prohibited items, including open liquids. Passengers are expected to go through security at the time listed on the boarding pass. If the passenger is not present to board the flight, he/she will forfeit the ticket (you will not be able to use it again and a new ticket must be purchased). Passengers that are denied to go on the flight at boarding due to security reasons will also forfeit their tickets.

 

Local Domestic Tarriff

Please take a moment to review our Local Domestic Tariff

 

Baggage

Free baggage allowance is 60 lb (27 kg) per ticket-holding passenger; any baggage in excess will be charged the applicable excess baggage rate, and will be accommodated on a space-available basis. For information on seat blocking in order to guarantee space for priority excess baggage, please contact our Reservations department at 1-800-665-8986.

A maximum of 2 pieces are allowed for carry-on baggage, and are included in the checked baggage weight; the carry-on baggage must not exceed 20 cm x 33 cm x 40 cm in dimension; the maximum weight of carry-on baggage allowed (both pieces combined) is 13 lb (6 kg).

All baggage must be checked-in at once. No additional baggage will be accepted after passenger boarding passes have been issued.

All baggage must be properly packaged and taped, with identification attached to each item before check-in. Perimeter Aviation assumes no responsibility for lost, damaged, or delayed delivery of items that are considered valuable, fragile or perishable articles, money, jewelry, and negotiable papers. For your protection, pack such items, along with medication, etc., in your carry-on baggage or on your person.

Security inspections will be conducted in Winnipeg and Thompson, MB on all checked and carry-on baggage.

Baggage Claims

Perimeter Aviation is not liable for loss, damage, or delayed delivery of such items as valuable, fragile or perishable articles, medication, money, jewelry, and negotiable papers, nor for damage that resulted from improper packing, baggage or package defects, nor damage attributable to normal wear and tear such as zippers, scuffs, scratches, nicks, dents, missing straps, feet, clips and wheels. Loss or damage claims must be reported to the Perimeter agent
immediately upon arrival. Loss or damage claims must be received within 24 hours of travel to be eligible for compensation. Upon destination arrival, the initial claim must be directed to the Claims Agent by calling 1-800-665-8986. The Claims Agent in Winnipeg, MB will be in close contact with the passenger until the issue has been resolved. The estimated time to process baggage claim requests is up to 30 days.

Baggage carried on behalf of another passenger is not subject for compensation; please be sure to check-in your own baggage.

Please review our Local Domestic Tariff for more information about baggage liability. 

 

Fare Rates Definitions

We offer four options for passenger tickets: Freedom, Flex, Fixed, and Child-Senior.

Freedom

 
  • Must be paid by cash, debit, credit card, or company issued cheque
  • Ability to pay anytime in advance, or at time of check-in
  • Ticket is refundable
  • Flight time and/or date changes are permitted at no cost
  • $20 name change fee per change
  • Ticket seat status can be confirmed or standby
  • Ticket is valid for 12 months from the purchase date

 

Flex

 
  • Must be paid at time of booking
  • Must be paid with cash, debit, credit card, or company issued cheque
  • Must be booked a minimum of 2 days prior to travel
  • Ticket is non-refundable
  • Must upgrade and pay fare difference to Freedom rate, for any flight time and/or date changes
  • $30 name change fee per change
  • Ticket seat status must be confirmed (no standby)
  • Ticket valid for 12 months from purchase date
 

Fixed

 
  • Must be paid at time of booking
  • Must be paid with cash, debit, credit card, or company issued cheque
  • Must be booked a minimum of 5 days prior to travel
  • Ticket is non-refundable
  • Must upgrade and pay fare difference to Freedom rate, for any flight time and/or date changes
  • $60 name change fee per change
  • Ticket seat status must be confirmed (no standby)
  • Ticket valid for 12 months from purchase date
 

Child - Senior

 
  • Child: Must be between 2 years old and 12 years old less a day
  • Senior: Must be at least 65 years old
  • Must be paid by cash, debit, credit card, or company issued cheque
  • Ability to pay anytime in advance, or at time of check-in
  • Ticket is refundable
  • Flight time and/or date changes are permitted at no cost
  • $20 name change fee per change
  • Ticket seat status can be confirmed or standby
  • Ticket is valid for 12 months from the purchase date

 

Travelling with Children

This section clarifies Perimeter Aviation rules when travelling with children.

Definitions

 
  • Infant: Between 2 days old, and 2 years old less a day
  • Child: Between 2 years old, and 12 years old less a day
 

Infant Travel Policies

The following travel policies apply to infants:

  • Infants may travel free-of-charge on the lap of a passenger (lap-held infant), as long as the passenger is at least 16 years old
  • Maximum of one lap-held infant per passenger is allowed
  • No baggage allowance provided to lap-held infants
  • One additional carry-on bag containing supplies for the infant may be brought on-board by the care-giver (ie. diaper bag)
  • One stroller and one car seat per infant is accepted free-of-charge

Infant Restraint Systems (Car Seats)

  • Approved restraint systems (car seats) can be used for infant seating only when a seat has been purchased for the infant. Car seats improve safety and comfort, and are highly recommended for infants especially if under 18kg (40lbs).
  • Car seats used onboard our aircraft must conform to the following regulations: 
 
    • Maximum car seat width is 40 cm (15.5 in)
    • Forward and rear-facing car seats are allowed
    • Canadian-made car seats: Must be manufactured after Jan. 1, 1981 and display the following inspection label: "CMVSS 213" or "213.1 Canada"
    • U.S.A.-made car seats manufactured between Jan. 1, 1981 and Feb. 25, 1985: Must be certified to Federal Motor Vehicle Safety Standards (FMVSS) and display the label "This child restraint system conforms to all applicable Federal Motor Vehicle Safety Standards"
    • U.S.A.-made car seats manufactured after Feb 26, 1985: Must display one of the following labels: "This child restraint system conforms to all applicable Federal Motor Vehicle Safety Standards" or "This restraint is certified for use in motor vehicles and aircraft"
    • Car seats manufactured in other countries may NOT be used on Perimeter aircraft
    • Child vests, booster seats and belly loops (ie. Baby Bjorn, Baby Hawk, Snugli, etc.) may NOT be used on Perimeter aircraft
    • AmSafe Child Aviation Restraint Systems (CARES) can be used on Perimeter aircraft
 

Child Travel Policies

The following travel policies apply to children:

  • Must be accompanied by another passenger who is at least 12 years old
  • Must purchase a seat on the aircraft, which is provided at a reduced "Children Rate"
  • Can use an approved restraint system (car seat) to improve safety and comfort while travelling, as described in the Infant Travel Policies section above
  • Can bring regular baggage allowance on the aircraft 
 

 

Service for Persons with Special Needs (Disability Aids)

Do you have a disability or special needs? Perimeter offers a number of services for people with disabilities. Please be sure to contact us 48 hours in advance to make arrangements.

 

 

Pets

Perimeter Aviation welcomes your pet! We will accept pets for travel provided the kennel is approved by the airline. A service fee will be charged based on the weight of the animal inside the kennel and its intended destination. Most pets, due to their size, crew and passenger allergies, etc. must travel in the baggage compartment of the aircraft. We require that guests traveling with pets inform one of our agents at the time of reservation, as arrangements must be made to secure appropriate accommodations. 

 

Parking

Limited free parking is available at our Winnipeg terminal (626 Ferry Rd) for a maximum of 2 weeks. A valid parking pass must be displayed on your dash or rearview mirror; otherwise the vehicle will be towed at the owner’s expense. Parking passes can be obtained from one of our Winnipeg Customer Service Agents at the time of check-in.

Please keep in mind that parking is limited and space is not guaranteed.

The following map clarifies the two parking lots that are available for customer parking in Winnipeg, MB. Please do not park in any other Perimeter parking lot, or in any area designated "No Parking", or "Reserved", or the vehicle will be towed at the owner's expense.

Note: If no parking is available at Perimeter, customers may need to explore other parking options.

Perimeter Aviation Customer Parking - Winnipeg, MB 

 

Lost Tickets and Refunds

If you lose a ticket, or require a refund on an unused ticket, please contact the Perimeter Aviation Reservations department at 1-800-665-8986.

Please note that in person and/or immediate refunds can only be provided if you paid with a credit card (not pre-paid), a debit card, a credit file, or a charge account. If you paid with cash, a company cheque, a pre-paid credit card, or a cashlink card, the refund will be issued via cheque and it will take 2 to 3 weeks to process. 

 

Right to Refuse Carriage

Perimeter Aviation LP reserves the right to refuse the carriage of any persons, or of any goods or baggage, in accordance with the applicable provisions of its tariffs, rules and regulations and otherwise of the law (including as a result of OVERBOOKING by the carrier).